FAQS
100% satisfaction guarantee?
All of our products are carefully inspected for quality and we will reprint any flawed apparel, damaged item, poor-quality printing or incorrect item free of charge. Please see our return and refund policy for further details.
PAYMENT
What type of payments do you accept?
We accept Visa, Mastercard, AMEX, Discover, JBC and Diners Club cards as well as Paypal and Google pay.
When will my card be charged?
Just after your order has been successfully placed.
HOW SECURE IS MY PERSONAL INFORMATION?
Nostaly Store adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
SHIPPING & DELIVERY INFO
When can I expect to receive my package?
To ensure quality preparation, please allow a processing time of 5 to 7 days. Your order will be dispatched from the nearest warehouse based on stock availability and your shipping location, which may include our global facilities in the USA, UK, China, Australia, and Canada.
Estimated Processing Time: 3-5 days
Estimated Shipping Time: 2-4 weeks
Total Estimated Delivery Time: 3-5 weeks
*International buyers, please refer to the note below for information on duty fees. We appreciate your patience and understanding.
Can I track my package?
A Tracking Number will be sent to you by email a few days after your order has been placed. If you haven’t received your tracking number within the time frames below, please contact our help support team and we’ll be happy to assist!
Please note:It may take up to 24h for your package to show up in the forwarder's tracking system.
I never received my package, what should I do?
If your item has not arrived within 45 days for apparel products and 60 days for home decor products, shoes, boots, luggage covers, car seat covers, hooded blankets and bags after having ordered, contact one of our champs through our Contact Us page and we will do our best to help you!
How much is shipping?
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method.
Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.
International buyers! - What about customs? Will I be charged for duties or custom when my package arrives in my country?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be.
Feel free to contact our customer support for additional information.
*Shipping to the following countries may take over 50 days for certain products:South Africa, Peru, Argentina, Bulgaria, Romania, and French Polynesia.
*All items except for our beautiful and personalized shirts & hoodies cannot be shipped to the following countries: Guatemala, Bolivia, Peru, Montenegro, Syria, Kuwait, Georgia, North Korea, Jordan, Ecuador and Morocco.*
RETURN AND REFUND
I’m not satisfied with the printing quality, what should I do?
You’re not in love with your product, we’ll take it back! All of our products are carefully inspected for quality and we will reprint any flawed apparel,free of charge. Please see our return and refund policy for further details.
I received the wrong item, what should I do?
We apologize for any inconveniences and we’d be delighted to help you right away by offering a free replacement order. Please see our return and refund policy for further instructions.
Please visit our return and refund policy page if none of the above answer to your question.
GET IN TOUCH
At Nostaly Store we really value our customers and if none of the above answered your questions, feel free to contact us by email at info@nostaly.shop